Setup

General
Q. Does GreenCollaborate own GetOffice? Yes. Green Collaborate is the resource website, while GetOffice is the solution through our user-friendly interface.

Q.Does GetOffice customization services?  Yes. Even though most users can select their own customization requirements, we would be more than happy to assist you with offer complete services.

Q. How long does it take to set up? Less than an hour. If you require customization it may take a few hours depending on your requirements
Q. What do I do if my company size grows?   We keep it simple, you just add as you need through a user-friendly administrator interface. Pay as you grow. With GetOffice you can scale up or down and only pay for the number of users signed up for your company.

Q. Can we add the login portal to our website? Yes For a small set up fee, the login script can be provided.

Q. Can we customize our desktop/homepage with our company logo? Yes. You can customize your desktop from the administrative module

Q. Do I need to download anything to run GetOffice? No. All you need is a an Internet connection and browser.

Q. Is any training required in order to start using GetOffice.ca? No. GetOffice's user-friendly design allows you to begin immediately. GetOffice offers free online training and a comprehensive help tool. We also offer customized online and classroom training. Please contact us for further information at 1(877) 364-2949

Q. Doesn't Microsoft Exchange provide similar groupware features?No. While GetOffice is similar to Microsoft's Outlook Exchange, it provides more collaboration features without the price tag. For example, Outlook Exchange does not offer features like document sharing, online voting, discussion forums, and more. Unlike Outlook Exchange, GetOffice does not require you to purchase Exchange software, Servers, costly onsite technical support and ongoing maintenance costs. GetOffice offers significant savings over Outlook/Exchange and best of all a simple, hassle free solution that can be up in minutes.

Technical
Q. Do I have to buy any additional software or hardware to run this program? No. All you need is internet access,  GetOffice is an all-inclusive suite of software tools that allows you to access all of your files and information from any internet -enabled computer. Turn on any computer, get online, and you're ready.. GetOffice will work with Microsoft Internet Explorer 5.0 or higher and Netscape Navigator 5.0 or higher. There is no downloading, no hardware to install. No matter where you are, simply go to www.GreenCollaborate.org, log in. and your office is waiting for you.

Q. How do I get new Getoffice features and upgrades?With GetOffice new features are always being added , with no need for you to upload or change your equipment. Your GetOffice account will feature the most current version of the software, updated virus protection, the newest security processes, and many new features. Never worry about upgrades, backups, or maintenance again.

Q. Does Getoffice support Unix/Linux and Mac? Yes. Getoffice supports Mozilla, which works on Unix/Linux. Although some features work slightly differently on each OS, most functionality is available and similar across Operating Systems. Getoffice is fully Mac and cross-browser compatible

Q. What are the hardware requirements to run Getoffice? Will it work on a dial up connection?
The user only needs an Internet connection and a browser to access Getoffice. Users who have individual accounts and access Getoffice on a dial up connection can login at http://fast.Getoffice.ca to avoid waiting for the main login page to load up.


Q. What is your up time at Getoffice? 99.9% of the time.

Q. How much storage do I get with Getoffice? 100 MB per user. An additional 100 MB of disk space can be purchased for $3 per month. For further information please visit our Pricing page.

Q. How often do you backup your data at Getoffice? Data is backed up real-time and on a continuous basis. For more detailed information please visit our Services page
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Q. How reliable is Getoffice?Our team of experts is constantly upgrading, and supporting Getoffice. Redundant servers with 99.9% reliability, Virus protection, and automatic backups are only a few features that make Getoffice a secure environment for your online information storage. For more detailed information please visit our Services page.

Security
Q. Can we get back up disks of our stored data? Getoffice offers an archiving feature that allows for customers to back up their own data. For more information please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Q. If I'm on Getoffice at an Internet cafe/library/public machine can someone go to the browser history and get into my account? Will the cookies that are stored be a security concern? No, Getoffice uses cookies to keep track of a user's session. The cookies do not contain any confidential data such as the user's username or password.

Q. Is my business data protected with Getoffice? Yes. Our secure login application prevents unauthorized access to your company's confidential data. A secure (SSL) connection is available for an additional charge and is established with our server at every login. This feature allows for data encryption during its transmission to the Getoffice servers. For more detailed information please visit our Services page.


Features

Email
Q. Can I access other email accounts with Getoffice? A: Yes. Like Outlook, you can set up Getoffice to read from any POP3 accessible email account. With one simple setup, you'll have one portal to access all of your business and personal email accounts. No more logging into multiple services, searching multiple accounts, or missing critical emails. Please keep in mind that AOL and Hotmail do not support POP3 accounts and this feature will not work with those mail providers.

Q. I already use Microsoft Outlook. Do I need Getoffice? Yes. Getoffice can replace Outlook or be used in conjunction with Outlook, depending on your needs. Most users find they no longer need Outlook because Getoffice provides all the same features and functionality of Outlook plus a whole lot more.

Microsoft Outlook is a PC based software program, which means you will have to purchase a copy of this software and install it on your computer. From this point on all of your emails, contacts, files and information are stored on your computer. Therefore you can only access your email, contacts, calendar, files...etc. through your computer.

In contrast Getoffice is a browser-based application, which requires no installation and is always available from any computer. Getoffice stores your critical files and information securely online, providing you with 24x7 access to the information you need. In addition, Getoffice includes groupware and many other productivity applications that allow you to work more efficiently with your team members

Q. Does Getoffice synchronize with Outlook?  Yes. Getoffice can be used as a replacement or as an add-on feature to Outlook. With Getoffice, you can synchronize your calendar, contacts, and tasks with your existing Outlook information. Once synchronized, Getoffice can replace or be used in conjunction with Outlook, providing access to your entire office online anywhere, anytime in a safe, secure environment.


Q. Does Getoffice protect my emails from viruses and spam? Yes. The Getoffice email system provides an anti-virus service to block viruses and prevent them from reaching your inbox. All affected emails are automatically put in the ‘Quarantine' mail folder and deleted after a short period. Getoffice also provides a spam control service that redirects all spam emails to the ‘spam' mail folder, which is purged periodically.


Q. Can I keep my same email address?Yes. Getoffice allows company account users to use a custom email address, such as This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q. Can I setup aliases in Getoffice? Yes. Getoffice will let you create aliases for your company account


Document Manager
Q. Can I restrict people from viewing/editing/deleting shared files? Yes. Getoffice enables a group administrator to define user rights on all the sections of the group. A user can be assigned any combination of read/write/delete/create directories privileges on a group's shared files.

Contact Manager
Q. Can I import contacts from another contact manager/database ? Yes. Getoffice provides its users with a contacts import tool that allows for data to be imported from a csv (comma separated value) file.

Q. Does Getoffice synchronize with palm and other handhelds? Yes. Getoffice can synchronize your calendar, contacts, and tasks with your existing handheld information. However, you need to first sync this information with Outlook then transfer it to your handheld system. A direct Getoffice-handheld synchronization tool will be available to our customers in the near future.

Calendaring/Scheduling
Q. Can you share calendars with people not using Getoffice? Yes. Each group in your Getoffice account comes with a public calendar that's accessible to anyone inside and outside your account.
Q. Can I view other people's schedules?When scheduling a meeting with other group members, you can check the users schedules to locate the most convenient time for the meeting.

Support

General
Q. How much does it cost for customer support?Nothing. Getoffice offers free unlimited support emails. For call support it can be purchased at $65.00 hour.

Q. How does the password recovery process work? A: To retrieve your password there is a link 'forgot your password?' on the login page. Enter your username and answer the hint question you have set up at sign up. Your password will be sent to your existing email address you provided at sign up.

Q. I have a small company with no IT department. If I have a problem with GetOffice what do I do?
GetOffice is your IT department. We provide all the IT support you will need so you can avoid costly investment in IT personnel. If you have a question or need support, there are two convenient ways to reach us. You can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or you can our toll-free help line at 1(877) 364-2949 . Our support staff will answer any questions you have and will provide any technical support you may need on a pay on demand basis..